General Facts and Information
If you don't find the answer to your question, please Contact Us.
Many questions can be answered directly from our RESOURCES page
1. I'm need to return my headset. What do I do?
2. What are your terms and conditions of sale?
3. My company is tax-exempt. How do I order directly from your website?
Please create a customer account on the site before you place your order, and send us an email with your tax exempt certificate. We will assign the proper tax-exempt status code to your account, and let you know when it is complete, so you can order directly on the site. This only has to be done with your first order.
4. Do you sell my contact information?
No. We never sell any customer's contact information.
5. Do you offer special pricing on large orders?
Yes. We do have special pricing for the Enterprise. Please contact us.
6. Do you have any videos or detailed product information about the products on this site?
Yes. Check out our Videos & Tutorials page and/or the Plantronics/Poly Resource page and Jabra Resource page for PDFs and special links.
7. What is a DECT headset? What does that mean?
See Headset Terms and Definitions
8. Do All -M headsets work with Microsoft Teams?
All new -M headsets work with Teams. All of the older -M models can work with Teams with upgraded firmware from Poly.
9. I need some help setting up my headset, who do I contact?
You can call us and ask for support, or contact us through our Contact Us form and we will call you back.
10. We use purchase order numbers. Where can I put it when I'm placing an order?
On the checkout page, there is a Memo field. You may enter your purchase order number there.
11. What type of payments to you accept on the website?
We accept Visa, MasterCard, Discover, American Express and PayPal
12. What shipping methods do you offer?
We ship via UPS Ground, 2nd Day Air, and Overnight. UPS charges for one pound for any item that weighs one pound or less. Tracking is emailed to the customer as soon as it becomes available.
13. Do you sell to customers in Canada?
Yes, we do. Though all payments are made in U.S. Dollars, you can see the Canadian rate on a product price by looking to the top left of the page and selecting Currency on the drop down. The pricing will reflect CAD currency.