How Lexair Creates Headset & Video Healthcare Solutions

How Lexair Creates Headset & Video Healthcare Solutions

Posted by UC Zilla, Headset Specialist on Sep 24th 2021

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Headset Solutions for the Healthcare Industry

Lexair provides headsets and accessories for many types of healthcare providers. We assist our customers in choosing the correct headset for their specific needs while pointing out various options.

Once we learn how the customer wants to use the headset, it becomes much clearer as to what we will recommend.

  • What type of application will they be using the device for?
  • Is the background noise level loud or minimal?
  • Is phone use all day intensive or minimal?
  • What is the customer connecting the headset to? Desk phone, PC and/or mobile device?
  • Does the customer require noise-canceling microphones?
  • Will the customer require noise-canceling speakers?
  • What wearing styles would better fit their circumstance? Over-the-Head, Behind-the-Head, Over-the-Ear or a headset with multiple wearing styles all-in-one?
  • What is the customer’s preferred headset option – Wireless, or corded hands-free?
  • Would a headset that can be answered and ended away from the desk be more valuable so as not to miss any calls?

As we understand the needs and preferences of each department, we can better understand and assist our customers with the right equipment for them.

There are three key elements the customer needs to define:

Connectivity requirements – Desk Phone, PC or Mobile Device.

Wearing style – Over-the-Head, Over-the Ear, or Multiple wearing options.

Single ear or Dual ear models.

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HEADSETS FOR PHYSICIANS

Whether in private practice or working primarily in a hospital or clinic, doctors spend their busy day between attending to patients, researching or consulting on cases, and making inquiries and calls regarding medications. Writing and typing can be greatly enhanced by using a headset which frees up the hands to work rather than cradling a phone handset between your shoulder and neck which can cause neck and shoulder strain and pain.

Suggestions:   Voyager Focus 2-Dual Ear Voyager 4245 Convertible Headset

1)  Consider a headset that fits over-the-head with dual ear pads for better focus and is more secure.

2)  For face-to-face calls, a headset that is worn over-the-ear would be lighter and create a lower profile.

See:

       Corded Headsets

       Wireless Headsets

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HEADSETS FOR PHARMACISTS | CASE MANAGERS | HOSPITAL WORKERS

Hospital professionals often need to be able to roam away from their desk to other areas in their department. Whether answering questions or communicating with patients, a wireless headset may be the best solution for these types of professionals.

Suggestions:

1)  Devices with multiple connectivity that are compatible with desk phones, PC and mobile phones.

2)  Over-the-Head solutions – Primarily dual ear which is more secure and keeps you focused.

3)  Over-the-Ear – Lighter and versatile.

See: 

       Wireless Headsets

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HEADSETS FOR ADMINISTRATORS | RECEPTIONISTS AND SCHEDULING

Personnel in the front office are usually multi-tasking, talking to patients, answering calls and moving around the area. Being able to answer/end calls away from the desk could be a key feature to consider.

Suggestions:

1)  Devices with multiple connectivity that are compatible with desk phones, PC and mobile phones.

2)  Over-the-Head solutions – Primarily dual ear which is more secure and keeps you focused.

3)  Over-the-Ear – Lighter and versatile.

See:

       Wireless Headsets

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HEADSETS FOR MEDICAL BILLING PROFESSIONALS

This group of people are in the phone intensive category. They require a headset that is comfortable to wear all day, has leatherette ear cushions for extra comfort and the best sound quality allowing them to hear their customers’ information clearly the first time.

Suggestions:

1)  Single ear over-the-head style when you still want to be able to hear what’s going on around you.

2)  Dual ear to block out noise and distractions which improve focus on the task at hand.

See: 

       Corded Headsets

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TELEMEDICINE HEADSETS/SPEAKERPHONES

With today’s advanced technology, healthcare professionals are able to consult remotely with colleagues or patients using the video and audio capabilities of laptops or mobile phones. Using devices with the best technology such as headsets with noise-canceling capability ensures your hands are free to take notes and you experience the best audio clarity. And, high grade speakerphones for multiple parties enhances communication during a consultation.

Suggestions:

1)  Headsets for absolutely private conversations

2)  Speakerphones for conference calls and huddle rooms.

See:

       Bluetooth Headsets

       Speakerphones

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HEADSETS FOR NURSES STATIONS

Nurses are always on the go communicating with physicians, hospital workers, pharmacists, patients and family. Using a headset that allows for mobility is key to never missing a call or receiving crucial information.

Suggestions:

1)  Smaller lightweight headsets

2)  Larger headsets that have extended battery and distance

See:

       Wireless Headsets

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DISPATCH HEADSETS

Personnel who work in dispatch have a key role in coordinating ambulances or transportation of patients between hospitals. Dual ear headsets might be the best choice for these people in order to stay focused on their calls and hear clearly ensuring accurate information.

Suggestions:

1)  Dual ear to stay focused and reduce noise and distractions such as the "HW" series headsets in the corded category.

2)  Circumaural dual ear for complete isolation in extremely loud and noise environments

See:

       Dispatch Headsets

  Corded Headsets

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DIGITAL HEALTHCARE

The future of virtual care, collaboration and communication with meetings now being held over Zoom, MS Teams or another platform. It’s important to choose good quality devices.

For patient support, we suggest Studio P15, Sync 20 and a Blackwire 8225. Put it altogether for a great experience.

For conference rooms, consider Poly Studio X30 or X50. Though you can’t control what technology others are using, you can be sure you will be presented in the best light, focus and sound quality.

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HEADSETS FOR TRAINING HEALTHCARE PROFESSIONALS

Healthcare professionals are always training and learning to keep up with the latest information regarding medical techniques in their respective field. Today’s training is often held through webinars and training videos rather than having to travel to a specific facility.

It’s important to use high quality headsets for hearing and learning purposes keeping your focus on the lesson without having to struggle to hear.  Consider the Blackwire 3300 series under Corded Headsets.

Suggestions:

1)  Single Ear to be able to hear what’s going on around you

2)  Dual Ear to block out noise and distractions to improve focus

See:

       Corded Headsets

 

To learn more, contact one of our Lexair headset specialists.