Essential Information We Collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, and the indication that you logged in.
We do that in order to:
- Remember who you are after you log in so that you do not need to authenticate at each click;
- Monitor if our website is running with the high performance we are dedicated to providing;
- Let you browse between products without having to start back from the home page at each click;
- Remember if you put something in your shopping cart before you decide to checkout; and
- Control that your data is processed securely.
Order Information You Expressly Provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address, and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
You can sign up for an account if so choose. This confirms your interest in our store. When you create an account, we will remember your information and, when you decide to buy our products, you do not have to provide your information all over again – you just have to log-in.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and will stop sending you these communications right away.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or product you viewed, where you are coming from, (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies called a “beacon,” that we allow you to block.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
We share and receive information about our visitors with Google Analytics.
To opt out of Google Analytics, click here to download their plugin.
Other Uses of Personal Data
LEXAIR does not sell, trade or rent your personal information to others.
How We Process Your Information
We use an external provider to run our store called BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of the International Trade Administration (ITA), U.S. Department of Commerce.
- Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we use accredited companies to process your credit card information. Our payment gateways are: Authorize.net and PayPal.com.
- Shipping: We integrate with a number of shipping companies to fulfill your orders: FedEx and UPS.
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products!
How Can You Control Your Personal Data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us at Contact Us, and we will be more than happy to help you.
How Long Do We Keep Your Data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it as in fraudulent transactions.
Do We Have Any Legal Obligations When Handling Your Data?
Many. We might need to share your personal information to comply with applicable legal obligations. For example for tax reasons or fraud detection.
How You Can Reach Us Regarding Privacy Matters
If you need to reach us regarding privacy matters, or if you wish to lodge a complaint about a privacy matter, please Contact Us and show subject as Privacy. We will get back to you right away with answers to your questions.
LEXAIR is committed to protecting your privacy. We use the information we collect on the site to make shopping at LEXAIR possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
By using our website, you consent to the collection and use of this information as stated above by LEXAIR.